At Covercraft, we’re committed to making your return experience as smooth as possible. If you’re not satisfied with your purchase, our return policy ensures you have the tools and information needed to return eligible products. Please review the following guidelines to understand return eligibility, request procedures, packaging requirements, fees, and refund timing.
Return Eligibility
Only clean, unused, undamaged, and resalable items in their original packaging are eligible for return. Custom-fit items, such as car covers or seat covers, must not show signs of wear or installation. Items must be returned in original condition for a full or partial refund, subject to inspection upon receipt.
How to Request a Return Authorization
- Contact Covercraft Customer Support to initiate a return request.
- Obtain a Return Authorization (RA) number from our team.
- Include the RA number clearly on your return package.
- Follow any specific instructions provided for your return.
Return Shipping and Fees
You are responsible for return shipping costs unless otherwise noted. Certain items may be subject to a restocking fee. If you qualify for a partial refund and choose to keep your item, our team will outline credit options. Packaging must be secure to protect products during transit.
Refunds and Processing Time
Once your return arrives and passes our inspection, a refund will be processed to your original payment method. Please note, the inspection process take 14-15 business days. Please allow several business days for processing and for funds to appear based on your financial institution’s policies. Contact our support team for any questions on refund status.
Summary
At Covercraft, we value your satisfaction. Understanding and following our return process ensures prompt handling and refunds for eligible products. If you have questions, our dedicated customer support team is ready to help you navigate each step for a hassle-free experience. Shop with confidence, knowing we’re here for you.
Need More Help?
Submit a request through chat or our Contact Form.
Or call us at 1-800-274-7006 for assistance.