If your Covercraft order shows as delivered but you haven’t received it, don’t worry. There are several steps you can take to locate your package.
Steps to Take
1. Check Your Surroundings
Look around your property: porch, garage, side or back entrances.
Check with neighbors, building management, or anyone who may have accepted the package on your behalf.
2. Verify the Shipping Address
Confirm that the shipping address you provided at checkout was correct.
Even small mistakes (apartment number, street name) can cause delivery issues.
3. Check Tracking Information
Review the tracking details on the carrier’s website (FedEx, for example).
Sometimes carriers mark packages as delivered early in the day, or the tracking may indicate the package was left in a specific location.
4. Contact the Carrier
Reach out to the shipping carrier directly using your tracking number.
They can provide delivery confirmation and, if necessary, start a missing package claim.
5. Contact Covercraft Support
If you still cannot locate your order after checking with the carrier, submit a request via our Help Center.
Include your order number, tracking number, and a brief description of the situation.
You can also call us at 1-800-274-7006 for immediate assistance.
Tips to Avoid Future Delivery Issues
Include any special delivery instructions during checkout (e.g., leave with a neighbor, behind a gate, or in a safe location).
Monitor tracking updates closely, especially for large or high-value shipments.
Our Customer Care team is here to help ensure your order reaches you safely and promptly.