If you are unable to locate your tracking confirmation email, please be sure to check your Junk, Spam, or Important folders, as it may have been filtered by your email provider. You can also check your order status here.
Please see the detailed information below regarding our shipping process.
Order Processing:
- Your products are made to order, with a production time of 5-7 business days, depending on the specific item.
- After production, the item goes to the shipping department for packaging and preparation for shipment.
Shipping Label Creation:
- Once the item is ready to ship, a shipping label is created.
- Customers will receive an email with the tracking number, notifying them that the label has been generated.
- However, it's important to note that the creation of the label does not mean the item has been shipped yet.
Shipment Delay:
- Covercraft uses FedEx freight for shipping, and items are shipped on pallets.
- The pallet is only picked up by FedEx when it's full, and pickups happen during FedEx's scheduled times each day.
- This can cause a delay between when the label is created and when the actual shipping happens, depending on when the pallet is ready, and the pickup occurs.
Tracking and Pickup:
- Once the pallet is picked up and scanned at the FedEx hub, tracking information will start to update and you will see movement.
- Expedited shipping fees do not speed up the production, the process of filling the pallet or the FedEx pickup.