We understand how frustrating it can be when a package you're eagerly awaiting goes missing or is delivered to the wrong address. If you’ve found yourself in this situation with a FedEx delivery, don’t worry—we’re here to guide you through the process of resolving the issue.
1. Confirm the Package’s Status
If your FedEx package has not arrived or was delivered to the wrong address, the first step is to double-check the tracking details. Sometimes, the package may be delayed or held up for various reasons. Check the tracking number to verify the last update or delivery attempt.
2. Provide Essential Details
If you’re sure the package is lost or was misdelivered, we will need the following information from you to begin the process:
- Order Number: This helps us locate your specific purchase in our system.
- Item Part Number: This allows us to identify exactly what was in the shipment.
Once we have these details, we’ll file a claim with FedEx on your behalf to initiate the search for your package.
3. Waiting Period
After we file the claim, we’ll monitor the situation closely. FedEx typically takes about 3 days to investigate the claim and update us on their findings. During this time, FedEx will make efforts to locate and deliver the package.
4. Follow-Up Email
After the 3-day period, we’ll email you to check whether your package has been delivered. If it still hasn't arrived by this time, we will proceed with issuing a replacement for your lost item(s).
5. FedEx Investigation
In some cases, FedEx may request additional information to assist with their investigation. They might ask for a picture of your front door to confirm the delivery was made to the wrong address. Please be prepared to provide this if requested.
6. Stolen Package
If it turns out the package was stolen after delivery, the next step is to file a police report. This is necessary for both the claims process and to help resolve the situation.
Final Thoughts
While lost packages are rare, we understand how disruptive they can be. Rest assured that we’re here to support you every step of the way. If you have any questions or need assistance with your claim, don’t hesitate to reach out.