For questions about returns or exchanges please contact us at returns@covercraft.com or via our Contact Us Page.
Items may be returned during the first 30 days after shipment, for credit as follows:
- A. Factory Defect or Error
- Full return, full credit, including original shipping and handling OR replacement shipment at no charge (customer is responsible for return shipping charges).
- B. Customized Products
- There is a 30 DAY period to Return, Exchange, or receive a Refund on non-logoed and non-embroidered items. If an item is returned for any reason other than a defect in material or workmanship, there will be a 20% restocking charge in addition to the customer paying the cost of shipping the item back to us.
- All Returned and Exchanged merchandise must be in new, resalable, unused, undamaged condition, securely and correctly repacked in original box & packing materials. A valid Return Authorization Number (RA#) is required and must appear in black ink on the return address label.
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NO Returns, Refunds, or Exchanges for:
- Items with logos, monograms, or embroidery
- Damaged, abused, misused or incorrectly packed items
- Any products manufactured with WeatherShield®HD, WeatherShield®HP, Form-Fit® and Sunbrella® fabrics.
- Custom Fit vehicle covers with Reflective welting or Ford logo’d covers.
- Any custom made car cover by customer supplied dimensions
- Any custom fit or exact fit boat covers
- Any custom fit RV Covers
- Special order/modified boat covers are typically made to better accommodate your boat
- Special order Premium Acrylic colors not normally stocked, but ordered at your request
- Shoretex Boat Lift Canopies
- We reserve the right to reject a Return, Refund, or Exchange if the customer fails to follow the proper return procedures, the item remains in the customer’s possession, customer fails to prove error in monogramming and logos, customer refuses to pay shipping costs, or the item is returned after 30 days.
- We reserve the right to inspect all claimed defective returns. In the event the product is determined to be non-factory defective a credit will be issued for the amount of the merchandise only, not to include any additional shipping cost incurred.
- C. Tonneau Cover Returns
- The Returns Department will review your submission and contact you. If approved, they will send you an RGA (Return Goods Authorization) number and inform you of the next steps. In order to complete a return, the product must be uninstalled and placed in the original packaging. The customer will be responsible for return shipping fees and order is subject to a $90 restocking fee. (Note: We ship these truck freight.)
- D. Closeouts
- Sale of closeout items are final. Only defective closeout items may be returned for credit.
- E. Customer Ordering Error
- Please contact Customer Service (We want to make sure you are a happy customer).
- F. Exchanges
- Please contact Customer Service or email returns@covercraft.com. Note: Exchanges are reserved for factory defects or shipment errors only.
- G. Return Credit
- All credit card purchases that qualify for a refund will be credited to the same credit card account that was charged in the original purchase. Please allow 2-3 weeks for processing.